Thank you for considering everythingballoons.com
to be a part of your special event. We will
make every effort to help make your special
occasion a success. We are a family owned
business with the goal of providing professional
and affordable balloon décor to a variety
of clients in New Jersey and Eastern Pennsylvania.
We are an on-site services company and do
not have a retail location. By eliminating
the retail store overhead, our goal is to
provide you with a superior product at a
better price.
You can be assured of prompt service and efficient
communication throughout your event planning process. If there is a potential
problem, we will let you know immediately. No last minute surprises. You have
enough to worry about.
Minimum Charge for On-Site Services: When on-site decorating services are required,
our minimum party package pricing starts at $500.00. This means you would need to order a minimum
of $500 worth of balloon decorating services
for us to come out to your venue within our
service area. Most of our creations require
on site assembly, column stands, metal frames;
as well as On-Site Helium or Air inflation
which requires special tools, heavy helium
tanks and specialty inflation equipment.
For these reasons, we must have a minimum
order of $500 to transport all of our equipment.
Additional charges would apply for venues
outside of our service area. As an example,
a project like this: http://www.everthingballoons.com/crownplaza.html requires 5 Hours of on-site labor.
Should we need to return to the venue to
retrieve balloon support infrastructure or
remove the balloon decorations, there is
a fee ranging from $100 - $150, depending
on where the venue is located and the services
we must perform. We prefer to retrieve any
balloon structure items the next day if your
event goes past 10PM at night.
If we must remove the balloon décor from
the Venue ( called “Striking” ) at the conclusion
of your event, please inform us of this at
our design session. There are additional charges for "Striking"
services. We may want to discuss this with the venue
management while we are there.
There are some creations like Balloon Flowers,
Clowns and Floor bouquets that you may be
able to transport to your party yourself,
which do not require on-site assembly. We
would be more than happy to arrange for you
to pick-up your order in the Pennington,
NJ 08534 area, if your order is below our
$500 on-site minimum.
Please be aware that certain balloon decorations, such as
Columns, Arches and shaped balloon décor, require support structures that must
be returned to everythingbaloons.com upon the conclusion of your event. Some
balloon decorating services require you provide a deposit for these support
structures … we do not. We simply would like you to be aware of their
existence, and see that they are returned to us undamaged. In the event that
these items are damaged, you will be responsible for the fees to replace them.
These fees are outlined in your event contract. Some of these items can be
costly, so please watch over their safety during your procession.
Contracts:
You will be required to sign a simple contract for us to provide services
at your event. We do not believe in fine print, but we do believe in having an
understanding. A minimum 50% deposit will be required to book our services. The
remaining 50% balance must be paid in full two weeks prior to your event date.
Payment:
We accept cash, checks, and currently Visa, MasterCard & American
Express through Paypal. We will provide you with a detailed “eInvoice” via
email, which you can pay through Paypal. A Paypal account is NOT required.
Cancellations: We understand that things happen.
In the event you must cancel your contract, we will gladly refund 100% of your
deposit monies to you if provide us with at least 15 Days advanced notice of
your cancellation. If your cancellation is 14 Days or less from your scheduled
event date, we will refund 50% of your deposit monies. Due to the many
variations of balloon types, sizes and colors, your specific choices would be
ordered from one of our distributors. We
place our orders 2 weeks in advance of your event. Once these orders have been
placed, we are unable to make returns and this is the reason for the partial
refund. A cancellation under 14 Days also leaves us a short period of time to
re-book your event date.
Balloon Float Times: Your balloon décor will be designed around
the specifications of your event. For example:
if you need a balloon to float for a minimum
of 12 hours, we will provide you with a balloon
that will float for 12 hours, and not much
more.
This applies only to Latex type balloons.
Our Mylar/Foil balloon will stay afloat for
up to 1 week on average. The average life
of a Latex 100% Helium balloon is less than
24 hours. Due to the global shortage of Helium,
we have been forced to cut back on 100% helium
use by using a 60/40 mixture of Helium and
Air in some larger latex balloons, when they
are only required to float during the course
your event.
If
you would like to extend the float time of your balloons (maybe take some home)
please let us know and we will pre-treat your balloons with Ultra High Float
™. Latex balloons treated with Ultra High Float ™ will last up to 25
times longer than untreated latex balloons. There is a charge ranging from .25
to .50 per balloon, depending on the size of the balloon.
Mylar/Foil balloons cannot be treated with
High Float.
Insurance: everythingballoons.com is fully insured for a maximum of $1,000,000. An
Insurance certificate is available upon request. If your venue requires us to
provide a Certificate of Insurance to work on the property, please obtain the
Loss Payee information from your party planner and forward this information to
us as soon as possible.
Our
fax number is 1-866-852-9779
We
hope this FAQ has been helpful to you.
If
we have not covered any items of concern to you, please feel free to ask.
You
can email any questions to laura@everythingballoons.com
Your
can reach us phone @ 1-866-939-9779 Extension 101